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J Korean Soc Qual Manag
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Author :
Jing Wang
2 Articles
875
The Effect of Service Quality of Economy Hotels Through Mediating Customer Satisfaction on Re-visit Intention - Focused on Home Inn in China
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag.
2019;47(4):875-894. Published online December 27, 2019
DOI:
https://doi.org/10.7469/JKSQM.2019.47.4.875
615
A Study on the Effect of Service Recovery through Mediating Customer Forgiveness on Customer Behavior Intention of Online Shopping Mall - Based On the SOR Model
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag.
2019;47(3):615-630. Published online September 27, 2019
DOI:
https://doi.org/10.7469/JKSQM.2019.47.3.615